Privacy Policy — charland.ai

Last updated: June 2026

1. General Provisions

1.1. This Privacy Policy describes how charland.ai collects, uses, and protects personal data of users of the website https://charland.ai and the official mobile application available on Google Play (Android) and the App Store (iOS).

1.2. Key terms:

  • • "Platform" — the website https://charland.ai and the mobile application (Android/iOS).
  • • "User" — an individual using the Platform.
  • • "Administration" — the operator of charland.ai, responsible for personal data processing.
  • • "Personal data" — any information that directly or indirectly identifies a natural person.

1.3. This Policy applies to the Platform and does not cover third-party websites or services linked from the Platform.

2. Data We Collect

2.1. Data provided by the User:

  • • email address;
  • • name (optional);
  • • gender (optional);
  • • chat messages and conversations with AI characters;
  • • voice input during voice chat sessions (processed in real-time, not stored on our servers).

2.2. Data collected automatically:

  • • IP address;
  • • browser type and version;
  • • pages visited, time and date of visit;
  • • cookies and similar tracking technologies.

2.3. Payment data: payments are processed by a secure third-party payment provider. charland.ai does not store full payment card details. We receive only transaction confirmation information (status, amount, masked card number) from our payment partner.

3. How We Use Your Data

3.1. We use your data to:

  • • provide and operate the AI chat service;
  • • manage your account and subscription;
  • • process payments via our payment provider;
  • • send important service notifications;
  • • analyze and improve the service;
  • • comply with legal obligations.

4. Data Sharing

4.1. We do not sell your personal data to third parties.

4.2. We may share data with:

  • • our payment provider — to process payments and manage subscriptions;

  • • Google Tag Manager / Google Analytics — for anonymized analytics;

  • • PostHog — for product analytics and feature improvement (session data is anonymized, session recording is disabled);

  • • Anthropic — our AI provider, for generating responses in AI character chats. Messages may be processed via Anthropic's API in accordance with Anthropic's Privacy Policy;

  • • law enforcement or government agencies when required by law.

4.3. Any third-party data processors are bound by confidentiality obligations and may only process data for specified purposes.

5. Data Retention

5.1. Personal data is stored while your account is active and for up to one month after account deletion, to fulfill technical and legal obligations.

5.2. You may request deletion of your data at any time by contacting [email protected].

6. Your Rights

6.1. You have the right to:

  • • access your personal data;
  • • correct inaccurate data;
  • • request deletion of your data;
  • • withdraw consent to data processing;
  • • data portability (where applicable under GDPR).

6.2. To exercise your rights, contact: [email protected]

7. Cookies

7.1. The Site uses cookies to maintain user sessions and improve the experience. You may disable cookies in your browser settings, which may affect some features of the Site.

8. Children's Privacy

8.1. The Site is not intended for persons under 18 years of age. If we discover that data of a minor has been collected, it will be deleted immediately.

9. Security

9.1. We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. User conversations are protected using encryption.

10. Changes to This Policy

10.1. This Policy may be updated at any time. The current version is published at: https://charland.ai/about/privacy-policy

The Policy is effective as of June 2026.

By using the Site, the User agrees to the processing of their data in accordance with this Policy.

For privacy-related questions: [email protected]