Question 1

How to pay for a subscription?

Accepted Answer

You can pay with a bank card or any other payment method shown on the checkout page. Payments are processed securely, and your selected plan is activated as soon as the payment succeeds.

Question 2

Can I use charland.ai for free?

Accepted Answer

Yes. charland.ai includes a free plan with core features, and Premium unlocks more messages, longer memory, extra tools, and other advanced features.

Question 3

What does Premium include?

Accepted Answer

Premium unlocks higher limits, longer memory, extra tools, and priority features across the platform. You can compare Free and Premium on the subscription page.

Question 4

How to cancel Premium?

Accepted Answer

You can cancel Premium anytime from the Subscriptions page. Your paid access stays active until the end of the current billing period, then your account returns to the free plan.

Question 5

How to manage profile settings?

Accepted Answer

You can manage profile details, notifications, billing, and your Premium status from the Profile and Subscriptions pages. Changes apply to your account as soon as they are confirmed.

Question 6

What is the refund policy?

Accepted Answer

Refunds may be reviewed if paid features did not activate correctly or if there was a technical billing issue. If you need a payment reviewed, contact support at support@charland.ai with your account and order details.

Question 7

How to contact support?

Accepted Answer

Yes, you can contact support if the FAQ does not answer your question. The fastest way is to email us at .

Frequently Asked Questions